| jieniu | Hi all, | 09:45 |
|---|---|---|
| jieniu | I failed to login to storyboard with my Ubuntu ID, | 09:45 |
| jieniu | I can logged into gerrit, but not storyboard, could anyone help? | 09:45 |
| jieniu | Internal Server Error | 09:45 |
| jieniu | The server encountered an internal error or misconfiguration and was unable to complete your request. | 09:45 |
| jieniu | Please contact the server administrator at [no address given] to inform them of the time this error occurred, and the actions you performed just before this error. | 09:45 |
| jieniu | More information about this error may be available in the server error log. | 09:45 |
| jieniu | My account was deactivated and I re-registered with same email address, | 09:47 |
| jieniu | not sure if this is the cause of problem. | 09:47 |
| fungi | jieniu: seems likely, i see these in storyboard's error log from around the time you commented in here... "DBDuplicateEntry: Database object already exists." (the accompanying traceback indicates it occurred during user autocreation via openid login from launchpad/ubuntu one) | 12:26 |
| fungi | if you can /msg me the e-mail address you're using, i should be able to find the corresponding database conflict and try to clean it up | 12:27 |
| fungi | jieniu: never mind, i managed to find it in the http request log | 12:39 |
| fungi | i'll try to fix it up after breakfast | 12:41 |
| fungi | jieniu: i've deactivated that account and removed its e-mail address, so there should be no more conflict when creating a new one | 13:31 |
| fungi | please try to log in again when you have a moment | 13:31 |
| jieniu | Thanks for the help, but unfortunately, when I try to login, I still got 500 Internal Error | 14:12 |
| fungi | i'll check the log again | 14:12 |
| jieniu | My email is niujie@chinamobile.com | 14:12 |
| fungi | jieniu: yes, that's the one i found in the log. anyway, i've tried cleaning the old account up directly in the database if you would like to try again | 14:17 |
| fungi | i'll be away from the keyboard for the next 15 minutes or so, but will check back to see if i need to do anything else on this | 14:23 |
| jieniu | Yes, I would like to try again | 14:25 |
| fungi | please do | 14:26 |
| fungi | and let me know if it's working this time | 14:26 |
| fungi | i'll be back shortly | 14:26 |
| jieniu | It worked!! | 14:26 |
| jieniu | many thanks | 14:27 |
| jieniu | One more question, | 14:30 |
| jieniu | with this same account, when I try to login wiki, I got error "an invalid token was found." | 14:30 |
| jieniu | Any idea? | 14:30 |
| fungi | jieniu: i've seen that happen from time to time, even with my account. seems like a rarely-encountered bug in either the mediawiki openid plugin or the ubuntu one sso openid implementation (maybe something to do with timestamping), it's hard to tell which. it usually subsides in a few days, but at least when i've seen it before trying to remove the old wiki account so a new one can be | 14:50 |
| fungi | autocreated doesn't seem to help | 14:50 |
| jieniu | I have never succeed wiki login with the account niujie@chinamobile.com .. | 14:52 |
| jieniu | so then I registered new Ubuntu ID with another email, wiki log in is good. | 14:52 |
| fungi | yes, it seems to happen with some accounts and not others, but i've never been able to find a pattern | 14:55 |
| jieniu | OK.. then I will continue to use two accounts :) one for wiki, one for others | 14:56 |
| fungi | i'll take a quick look in the wiki database though, maybe there's a stale partially-created account | 14:56 |
| fungi | the times when i've seen that error hit my account though, it usually clears up after a few days | 14:57 |
| fungi | jieniu: no luck, sorry. like the previous times i've seen that error on new account creation, it never seems to get far enough to try to create the account so there's nothing for it in the database anyway | 15:02 |
| fungi | i recommend trying it again in a few days and seeing if it has fixed itself, though | 15:02 |
| jieniu | OK, will do | 15:04 |
| jieniu | Thanks for looking into it :) | 15:04 |
| jieniu | and thanks for getting my account works for storyboard :) | 15:04 |
| fungi | you're welcome | 15:19 |
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