| tkajinam | wondering if we have to have some guidelines for mailing list to set the right expectations for some users | 07:41 |
|---|---|---|
| tkajinam | I mean, I'm not too sure if we really want to have some users request urgent support and even schedule a session so that people can look into their issue and resolve it for them ASAP | 07:42 |
| tkajinam | I've checked https://wiki.openstack.org/wiki/MailingListEtiquette and https://docs.openstack.org/project-team-guide/open-community.html#mailing-lists but these are about "how to ask" and does not explain "what to ask" | 07:43 |
| frickler | IMO this isn't ML specific, the same thing keeps happening in the #openstack channel or for bug reports. maybe we can add a note in https://docs.openstack.org/project-team-guide/open-community.html#community-support-channels stating that "best effort" can also mean "not at all" these days | 08:44 |
| tkajinam | frickler, I agree > isn't ML specific. Adding a guideline there makes sense. That doc is linked from https://lists.openstack.org/mailman3/lists/openstack-discuss.lists.openstack.org/ | 09:53 |
| tkajinam | I know "best effort" is one of the most difficult words, from my backround as a support engineer ;-) | 09:54 |
| fungi | for a general essay on what to ask and how, i still find http://catb.org/~esr/faqs/smart-questions.html is very on-point, even though it mostly hails from the days of usenet | 13:00 |
| fungi | esr has updated it with references to newer stuff as well | 13:01 |
| fungi | available translated into 20 other languages besides english | 13:03 |
| -opendevstatus- NOTICE: Zuul build urls should be working again (browser refresh may be required) | 18:32 | |
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