Tuesday, 2018-05-01

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mihalis68#startmeeting Ops Meetup Team14:00
openstackMeeting started Tue May  1 14:00:21 2018 UTC and is due to finish in 60 minutes.  The chair is mihalis68. Information about MeetBot at http://wiki.debian.org/MeetBot.14:00
openstackUseful Commands: #action #agreed #help #info #idea #link #topic #startvote.14:00
*** openstack changes topic to " (Meeting topic: Ops Meetup Team)"14:00
openstackThe meeting name has been set to 'ops_meetup_team'14:00
mihalis68I'm going to try to wake this regular meeting slot up14:00
mihalis68#link https://etherpad.openstack.org/p/ops-meetups-team14:00
smcginnismihalis68: o/14:01
emccormickhi14:01
smcginnisI'm in Copenhagen, so a bit distracted now.14:01
mihalis68hey folks, nice to see you all. I've had a crazy few weeks, travel, training, prod emergencies14:01
mihalis68copenhagen sounds nice. We can maybe make this brief if not much attendance14:02
mihalis68On the agenda I linked the PTG announcement and forum track in vancouver14:02
mihalis68erik brought to my attention the PTG announcement14:02
mihalis68On the plus side, the new language clearly includes and welcomes openstack operators to PTG now14:02
mihalis68This is great14:02
emccormicklucky duck14:02
mihalis68the potential issue Erik mentioned is : the new event is a 1-size-fits-all duration and cost14:03
mihalis68that was a little unexpected14:03
mihalis68at least for me14:03
mihalis68anyone else?14:03
emccormickI wasn't expecting the price tag14:03
mihalis68"your $20 2-day event is now at PTG, which is $200 and 4-days!"14:03
emccormickespecially the very short early bird pricing14:03
mihalis68For me, assuming I can go to 4 days, it looks good14:04
emccormick$400 if you don't register by Friday14:04
mihalis68but what about people for whom 2 days is the amount of time they can spare?14:04
emccormickit's 5 days too14:04
emccormickisn't it?14:04
mihalis68oh right, probably14:04
emccormick10 - 1414:04
mihalis68I was hoping to hear from Sean, but he said he's distracted14:05
emccormickI'm rather concerned it's going to decimate attendance from the ops side14:05
mihalis68I checked the forum schedule. Our "catch-up" session that I proposed made the cut, but not the documentation one14:05
jamesmcarthurhi all - sorry i'm late14:05
mihalis68Hi Jimmy14:06
emccormicko/14:06
mihalis68we just started talking about the recently announced combined PTG14:06
mihalis68I see the language was updated as promised and clearly invites and welcome operators - very pleased with that, thanks!14:06
jamesmcarthuryes, just catching up on the conversation14:07
mihalis68the only file in the ointment is that for an operator the event has grown from 2-5 days and $20 to $20014:07
mihalis68*fly14:07
mihalis68I think that's fine for those who want to attend 5 days and partake in a broadened event, but it's definitely more of an ask than 2 days/$2014:07
jamesmcarthurRight. It's certainly a bit different as the Foundation has to pay for the location, whereas at prior ops meetups it's been donated by a company, as I understand it.14:09
mihalis68It looks like there's not many of us here today. Can't blame anyone, the meetings haven't happened much since Tokyo14:09
mihalis68I was hoping there'd be a 2-day ticket for operators14:09
jamesmcarthurWe are working to see if we can extend the early bird. Additionally, we're very interested in making sure operators can attend.14:09
jamesmcarthurI'll throw out the idea of a 2-day ticket.14:09
emccormickI think the intent was to try and preserve the essence of the event while allowing for overlap14:10
emccormickAt least that's how I was looking at it14:10
emccormickit would then also allow for those who wished to participate in both14:10
jamesmcarthurRight... the event is 5 days regardless and the hope is to allow for crossover participation.14:10
emccormickso for me, yeah $200 makes sense14:11
smcginnisI like the idea of a 2 day discounted ticket. Very concerned about the price impact for ops attendance.14:11
jamesmcarthurBut I do understand the concern about the increased price.14:11
jamesmcarthurLet me discuss with the events team and see if we can make a 2-day ticket work.14:11
jamesmcarthurWe're trying our best to come in on-budget and still maintain a reasonable price for the services offered at the pTG.14:12
smcginnisOr some type of ATC-like discount code for ops folks.14:12
mihalis68that would be cool. The 5 days and extra cost are probably not a problem for me or my employer, but we do hear specific concerns about length and cost from some possible ops meetups attendees14:12
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jamesmcarthurOk. Thanks for the good feedback.  Let me see what we can come up with and I'll update this channel and/or via email with some options.14:13
emccormickLots of ops are from smaller outfits too14:13
mihalis68my team is smaller than when we last spoke :|14:13
emccormickwhere developers seem to mainly come from the Redhats of the world, lots of ops are smaller shops14:13
smcginnisMaybe a travel support program specifically for smaller ops.14:13
mihalis685 days seems a bit tougher to be away, tbh14:13
mrhillsmano/14:14
mihalis68hi!14:14
mrhillsmansorry so late14:14
emccormickHey Melvin14:14
mihalis68we're pretty deep into feedback about how PTG has been redefined and how that looks to operators, want to scroll back and catch up?14:15
mihalis68Interested in your view14:15
* jproulx trips over meeting ...14:15
mihalis68hey jon14:16
jproulxfor me length is probably more difficult than event costs, and is a real cost for hotel especially.  But I don't think it's prohibitive for me14:16
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jproulxso +1 for 2day ticket though I'll probably stay the week if I can get away at all :)14:17
mihalis68I feel like developers being in Denver for 5 days with other is closer to "normal work" than operators being there for that long14:17
mrhillsmanyeah, just caught up mihalis68 thx :)14:17
mihalis68sure I could go fix my ceph clusters from my laptop in a conference room during an ops meet up, but it's not the same task14:18
mihalis68just trying to provide some "color" on how this merged event looks14:18
mihalis68initial thoughts mrhillsman?14:19
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mrhillsmani like the idea of the 2-day ticket14:19
jamesmcarthurmihalis68 keep in mind too that with the cost of the PTG ticket, you get a free Summit pass14:19
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mihalis68didn't know that14:19
emccormickwat?14:19
jamesmcarthurI'm not sure we could extend that to a 2-day ticket pass14:19
mihalis68is that for Berlin then?14:19
jamesmcarthurAnyone that attends the PTG gets a free pass to the Summit14:20
smcginnisjamesmcarthur: That is a really good point.14:20
emccormickSo don't extend it14:20
mrhillsman++14:20
mihalis68I don't think the 2-day pass need include that14:20
mrhillsmanright14:20
emccormickwe never got a free summit pass before, so don't add it now14:20
mihalis682-day ops tickets are : entry, lunch, coffee, the end14:20
emccormick5 day gets you summit also14:20
emccormick2 day doesn't14:20
mrhillsmanif 2 day can be done14:20
jamesmcarthurWe also have a problem from a security perspective of not being able to enforce a 2-day pass.14:20
emccormickbut that's something I don't think Ops know about PTG so important to point it out as a selling point14:20
jamesmcarthurWe just don't have the resources for that, so it's something that would have to be considered by our events team.14:21
emccormickcertainly it is one for me.14:21
jamesmcarthurI just want to add a word of caution here before we start sellign 2-day passes to the community. I'm not even sure it's feasible.14:21
mihalis68I think the number of people who would really attend ops meet up "fraudulently" to get in to PTG would be low14:21
emccormickDo you think there are so many attendees that we can't manage on an honor system?14:22
jamesmcarthurmihalis68: perhaps, but it's something that has to be considered when putting on an event14:22
jamesmcarthuremccormick: there are about 1K attendees at the prior PTGs14:22
emccormickfair enough14:22
jamesmcarthurI'll take these ideas to our events team and see what we can come up with.  Keep in mind that we also need to consider the impact of any discount on the dev community as well.14:23
mihalis68maybe it could be soft-enforced. Make 2-day passes completely different color/design. They would be fairly obvious on the "wrong days"14:23
jamesmcarthurPlus... we still need to be able to afford the event.14:24
emccormickAt a minimum we should be pointing out the benefit of a free summit pass14:24
emccormickAnd hopefully extend the early bird for a few weeks so people can actually act on it14:24
mihalis68the 2-day pass is for people who won't purchase the 5-day, so I don't believe you are losing revenue there14:24
emccormickWe can potentially pull in some ops sponsors still14:25
jamesmcarthurWe have already reserved teh event space for 5 days14:25
emccormickfor what purpose I"m not sure14:25
mrhillsmanif a 2 day was done, i think it would make sense to limit who got a pass14:25
mihalis68I will be blunt, if there is any appearance of "hey operators, you need to come for 5 days and pay more now, these things are expensive you know" that will be a very bad look14:25
mrhillsmanand that can be done via the list of folks who have attended ops meetup in the past14:25
jamesmcarthurmihalis68: right, nobody is obligated to come for 5 days14:26
smcginnisMaybe we can consider a 2-day for the next event since the space is already reserved. See if 5 days with Summit pass is enough or if we need to reconsider.14:26
mrhillsmanone could say who attended the last 2 for example which covers a year14:26
mrhillsmanand that list compiled from the etherpads14:26
mihalis68ops meetups aren't a closed club, though, we always want to get new people in14:26
mrhillsmanrather than just having 2 day pass for everyone14:26
mrhillsmanwhat i mean is, if you had not come before for the $20, then you probably won't miss it being gone14:27
jamesmcarthurKeep in mind the point of co-locating this event was an agreement that we need to break down the barriers b/w ops and devs14:27
mrhillsmannot from a closed club perspective14:27
emccormickAlso keep in mind we're talking about an extra 100 - 150 people including those that come to all 5 days14:27
mrhillsmanjust like everyone does not get ATC, AUC, etc14:27
emccormickWhile there may be 1000 developers, there will not be so many operators14:28
jamesmcarthurThat happens during the length of the event.  Lots of people only come for 3 days, but some stay for the full 514:28
emccormickI"m not sure how impactful that number is on event space14:28
emccormickwe've been in some pretty cozy quarters14:28
mrhillsmani thought the attendance and cap was like < 50014:28
emccormickYou could put a hard limit of, say, 5014:28
emccormickour usual cap is 120-20014:29
emccormickdepending on the facility14:29
mrhillsmanno for ptg14:29
emccormicko14:29
emccormickJimmy says 1000 at the last couple14:29
mrhillsmanbut i don't want to sidetrack14:29
mrhillsmansorry14:29
mihalis68maybe the early bird discount period could include an "ops days only" ticket14:30
mrhillsmani have to run unfortunately but i have given my .02 :)14:30
mrhillsmanwill read the logs when i get back14:30
jamesmcarthurThe thing is... the appearance of special treatment for Ops creates friction.14:30
mrhillsmangood stuff14:30
emccormickty mrhillsman14:31
mihalis68Ok, I've been holding back a bit, but now I have to say I feel there's a tiny bit of bait and switch here14:31
jamesmcarthurCan you clarify?14:31
mihalis68if the operators are not getting special treatment, we're back to "come to our developers gathering" which didn't work before14:32
jamesmcarthurI was specifically addressing the idea of an "Operators Only" ticket where ops would get to choose the days they attend.14:32
mrhillsmanthat's why i think reaching out to folks who have actually attended the event within the last 2 or 3 could be contacted directly and if they choose to attend, hey, here's a discount code for the first event considering the cost14:32
mrhillsmanttyl14:33
jamesmcarthurThat's not something we have or will offer for devs.14:33
jamesmcarthurThey choose to come 1-5 days and the cost is the same regardless.14:33
jamesmcarthurmrhillsman: that's a solid idea14:33
mihalis68it would not be "pick your days" it would days 3,4 as originally planned, on which days there will be a full ops meetups agenda14:33
emccormickright. The intent, I thought was colocating14:34
jamesmcarthurmihalis68: again though, that's not even an option that I've had a chance to pass by the events team. I'm not even sure it's possible, so you're arguing against an idea, not a plan.14:34
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emccormickreally 2 events held simultaneously which benefits both groups and allows for Ops to participate in PTG also14:34
jamesmcarthuremccormick: correct14:35
emccormickso An ops meetup pass in that context makes sense14:35
emccormickit's not special treatment14:35
emccormickit's like buying a marketplace pass for the summit14:35
jamesmcarthurit's special treatment in the sense that it would be a cheaper ticket option than we make available for devs14:35
emccormickI just want to look at the booths and don't care about the sessions, I buy a different ticket14:35
jamesmcarthurI'm not sure that correlation is exactly the same, but I get the point.14:36
emccormickthey can just come to the ops meetup if they want, but that doesn't make sense for them.14:36
mihalis68here's the thing, if this doesn't look attractive to the operators, there's every chance they don't come at all, in droves14:36
emccormickdon't think of it as buying a ticket for 2 days or 1 day or 3 days14:36
emccormickthink of it as buying a ticket for one event of the 214:36
jamesmcarthuremccormick: but the nature of the event is that it's all located in many different rooms spread out throughout the hotel14:37
jamesmcarthurwe have zero way of knowing who is meant to go in which place14:37
jamesmcarthurprinting different badges costs more money14:37
jamesmcarthurmanaging different groups of people costs more money14:37
mihalis68previously we have organized a succession of cheap, barebones, 2-day, operators-focused events. Lose most of that, then I doubt you get many 5-day attendees from that group of people14:37
jamesmcarthurI realize you all have had these scrappy events in the past, but a lot of that was underwritten by donations from a company14:38
emccormickPut a sticker on the ops ones. Does a pack of 50 little dot stickers cost? I have some right here I'll bring along ;)14:38
mihalis68did you go to any?14:38
jamesmcarthurcoffee costs money14:38
jamesmcarthursnacks cost money14:38
jamesmcarthurrooms cost money14:38
mihalis68oh boy14:38
mihalis68I'm pretty insulted now14:38
emccormickwe did all of this bit by bit jimmy14:38
mihalis68there were companies ready to back the next ops meet up.14:39
emccormickmoney was transferred from sponsors, but all of those little things were done by the host14:39
jamesmcarthurI don't mean to insult anyone, so I apologize if I came off that way. What I'm trying to convey are the costs that we're looking at for this particular event.14:39
mihalis68bloomberg verizona and walmart expressed interest.14:39
emccormickcheck out the wiki. There's a guide on what things you need that we created14:39
jamesmcarthurmihalis68: as I recall you were going to reach out to your contacts at those orgs to see if they could help sponsor the PTG, which would be great still.14:40
jamesmcarthurIf we could get a travel support sponsor, we could probably help out the Ops community quite a bit, which is something we're trying to do.14:40
mihalis68I checked with the approver and pretty much if we can sponsor something that's recognizably like an operators meet up and for a similar amount of money we're in.14:41
jamesmcarthurWe have the space and plan for an Ops meetup in Denver. We were really clear that there would be an increase in cost.14:42
jamesmcarthurAnd I know Anne Bertucio conveyed that as well, along with the format.14:42
jamesmcarthurWhich was published along with the updated language.14:42
mihalis68to the extent that it's a much bigger developer focused event, we're not in. Bloomberg declined to sponsor PTG previously. It was a lot more money and we don't actually have any upstream contributors (discounting our distro vendor that we do pay for openstack support)14:42
mihalis68conveyed to whom? when?14:43
mihalis68what forum?14:43
jamesmcarthurI get it. It's a lot more money and as I said I'm going to take these ideas and the feedback back to our team to see what we cna do.14:43
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jamesmcarthurSorry, I said Forum, I meant PTG.14:43
jamesmcarthurConveyed in an email to ops and dev list and to the last Ops meetup in Tokyo.14:43
mihalis68well I talked to Ann quite a bit in Tokyo and my recollection is quite different14:44
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smcginnisYeah, I think 5x the price was maybe OK, but not 25x.14:45
emccormickI was just trying to look back over the threads and the only discussion of cost was Jon expressing a concern about it costing more.14:45
jamesmcarthurWould it help for us all to jump on a call to discuss this?14:45
emccormickbut I guess it just caught me off guard how much14:46
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emccormickI'm not so much in a place I can right now. Apologies14:47
jamesmcarthurFor those that sign up during early bird, it's definitely not 25X, but I realize if you miss tha tdealing it incrases14:47
jproulxI was responding to someone else's cost concerns, and commenting it would *not* affect me and hotel costs for longer event (which no one is forced to stay through) would be bigger than the entry cost difference14:48
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emccormickIt's 10x early bird and 20x otherwise14:48
emccormickjproulx I meant in your email on the thread a while back14:49
jproulxOh, lol totally forgotten anything I said there :)14:49
emccormickfor me personally, I'm coming anyway so I'm with you in that regard14:49
emccormickbut I intend to stay for the full 5 days14:49
emccormickat least this first time around I will14:50
jproulxif every one concerned about cost is concerned about *other people's* cost, maybe that's not a concern14:50
jamesmcarthurI can tell you we certainly aren't trying to extract money from anyone. As with all Foundation events, we lose money on them.14:50
jamesmcarthurjproulx: good point :)14:50
emccormick"We do need to watch out for downsides.  The concerns around colocation14:50
emccormickseemed mostly about larger events costing more and being generally14:50
emccormickharder to organize.  If we try we will find out if there is merit to14:50
emccormickthis concern, but (IMO) it is  important to keep both of the14:50
emccormickevents as cheap and simple as possible."14:50
emccormickthat was you ;)14:50
jproulxjamesmcarthur:  I'm well aware this is not a money maker for any one14:51
jamesmcarthurI realize it's more expensive than events put on in the past, and unfortunately that's the downside of a more attendees.14:51
jamesmcarthurI can tell you on the positives that these are VERY productive events.14:51
emccormickLet's try and get a few things on a todo list and maybe we can pick this up next week14:51
emccormickas we have 9 minutes left14:51
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jamesmcarthurAnd, having attended two, people are really positive about them after the fact.14:51
jamesmcarthurSo I hope that those that are able to attend find the positivity in that.14:52
emccormickJimmy, will you talk to the events team about the possibility of doing a 2 day ticket and get feedback?14:52
jamesmcarthurYes sir emccormick: definitely will.14:52
jamesmcarthurWe're aware cost in an issue for folks and we'll try to look at some options.14:52
emccormick#action jamesmcarthur Confer with Events team on 2 day pass possibilities14:52
emccormickHow about extending early bird so people have a little more time to digest and decide what they're doing?14:53
jamesmcarthuremccormick: i'll throw that out as well14:53
emccormickWe should point out the summit pass thing to people and see what that does for them14:53
jproulxfor the record I don't think the per diem cost is unreasonable even if the delta is a bit of a shock14:53
emccormickjproulx I don't either, but I think some folks came to these because they could get involved without having to fork out for the summit14:54
emccormickwe got a lot of regional traffic for the same reason.14:55
jamesmcarthurI realize we're almost out of time here, but would a call/video chat help? I could pull in some folks from Foundation staff to help answer questions.14:55
emccormickTokyo was 90% Japanese attendees14:55
jamesmcarthuremccormick: yeah, this is why we talked about doing Ops specific tracks at OpenStack days to help keep that "local" momentum14:55
jproulxtrue & having the event in this format once will answer many questions14:55
emccormick*nod*14:56
mihalis68I'm outta time, sorry14:56
emccormick#action jamesmcarthur Look into extending early bird14:56
mihalis68just a quick plug for the agenda as Vancouver is coming up and there are ops related forums sessions, please check those out and mark the ones you can attend14:56
emccormickWhen we know about early bird date one of us can email the list14:56
annabelleBhappy to jump on a call later if people want to talk this out, knowing that we talked about a lot of this in tokyo14:56
emccormickand also point out the summit benefit at the same time14:56
jamesmcarthur++14:57
emccormickmihalis68 Talk to those that sponsor things and see if sponsoring ops attendees might be a consideration?14:58
mihalis68again, bloomberg has money for an event if it feels it's suitable operator-y. We are an operator, not an openstack developer14:58
emccormickfor this event, that could allow us to offer X number of ops only passes without putting the foundation in a bind. Could allow us to work out a better solution for next time14:58
emccormickRight, what I mean is: Is sponsoring ops passes suitable?14:59
mihalis68they will look to me to make assurances that it provides enough of that focus this time14:59
mihalis68they don't necessarily care what we sponsor as long as it supports the openstack operators in particular14:59
emccormickSounds like that would fit the bill then.15:00
mihalis68and obviously allow us to mention that we support this - trying to build up some name brand recognition which helps with hiriing15:00
emccormickOps support ops passes15:00
emccormickwith pretty banners in the ops meetup rooms15:00
emccormickwhich we can still coordinate easily enough15:01
mihalis68last call - out of time15:01
mihalis68#endmeeting15:01
*** openstack changes topic to "Discussion of topics related to operating Openstack infrastructures at scale | Mailing list: http://lists.openstack.org/cgi-bin/mailman/listinfo/openstack-operators | Logs: http://eavesdrop.openstack.org/irclogs/"15:01
openstackMeeting ended Tue May  1 15:01:25 2018 UTC.  Information about MeetBot at http://wiki.debian.org/MeetBot . (v 0.1.4)15:01
openstackMinutes:        http://eavesdrop.openstack.org/meetings/ops_meetup_team/2018/ops_meetup_team.2018-05-01-14.00.html15:01
openstackMinutes (text): http://eavesdrop.openstack.org/meetings/ops_meetup_team/2018/ops_meetup_team.2018-05-01-14.00.txt15:01
openstackLog:            http://eavesdrop.openstack.org/meetings/ops_meetup_team/2018/ops_meetup_team.2018-05-01-14.00.log.html15:01
emccormickGuess I'll go buy my PTG pass now *heh*15:01
jamesmcarthurlol15:02
jamesmcarthurthanks everyone15:02
jamesmcarthuri'll get back with more info as soon as I can15:02
emccormickThanks Jimmy15:02
mihalis68thanks all15:03
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eanderssonstackalytics unhappy?17:03
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